Ongoing FAQ

Our "Ongoing FAQ" page is a continuous list comprised of questions asked by other Germless Family Members. We do our best to update once a week. Order of Questions by Topic.

1. Sizing
2. Mask Care
3. Payment Options
4. Mask Material Information 
5. Shipping 
6. General Questions

1. Sizing

 

1.1 Q: When it comes to your N170, N235, VIZR & XPRS; How do I know if I am a "Medium" or an "XL"? Why isn't there a "Large" size?

A: Great question! Our sizing options for our N170, N235, VIZR & XPRS can be explained like so. 

Medium: Our Medium Size is what we recommend for most adults. With our unique Galvanized steel at the Top & Bottom of our N170, N235, VIZR & XPRS, we're able to provide anyone with a more "average" facial structure the proper fit. This includes most 18+ through 65+ peoples.

XL: Our XL size when referring to our N170, N235, VIZR & XPRS is really quite MASSIVE. Our XL is typically only recommended for peoples with very large facial structures. I.e. Football Players, Gentleman over 6'3, Thicker Skulls. 

1.2 Q: Are the size "small" for N170, N235, VIZR & XPRS a Kids size? 

A: Our size "small" for N170, N235, VIZR, & XPRS are for kids, smaller teenagers, and petite adults.

1.3 Q: I am a 6'2 gentleman with a beard, which mask size would be best for me?

A: For our N65 we recommend our Comfort. For our N170, N235, VIZR, & XPRS, we recommend the XL.

1.4 Q: I am a smaller women, (125lbs and 5'2). My face is on the smaller size too. Which size would you recommend for me?

A: For our N65 we recommend our Medium. For our N170, N235, VIZR, & XPRS, we recommend the Small.

1.5 Q: What is the differnce between "Medium" and "Comfort" for the N65? 

A: For our N65 our "Medium" is for bigger preteen agers, average teenagers, and petite adults. Our "Comfort" is a larger mask that covers more space and is best for majority of adults and peoples with larger facial structures or peoples who'd like a "looser" fit. 

 

2. Mask Care

2.1 Q: How do you recommend washing the mask?

A: We recommend hand washing ALL masks to MAXIMIZE the longevity of the product. That said, we know it is much easier to throw it in the laundry. Our N65, N170, and N235 should withhold up to 90 cycles. Machine Wash In a Mesh Bag, Air Dry.

2.2 Q: Should I use Hot or Cold water? 

A: Either is fine. 

2.3 Q: I accidentally placed our Masks in the dryer, what can I do? 

A: Be in contact with us and we are more than happy to issue a credit towards another purchase. We understand these things happen.

2.4 Q: What soap should we use when Hand Washing?

A: Great question! Anything that is a antimicrobial.

2.5 Q: Are these reusable?

A: Yes! 

3. Payment Options

3.1 Q: Do you accept cheque via mail?  

A: No we do not. We do accept an eCheck via paypal however. 

3.2 Q: I used PayPal to check out, I received a confirmation number from PayPal but nothing from germlessproducts.com, How do I know if my order has processed? 

A: GREAT QUESTION! VERY IMPORTANT! When using PayPal 1 out of every 1,000 orders or so the information doesn't pass through to our main account. If you have not received your order within 5 business days and paid with PayPal please email us at support@germlessproducts.com or call us at (314) 413-5332.

 

4. Mask Material Information. 

4.1 Our N65:

Our Original N65 Surgical Style Mask combines security with lightweight breathability.  It is made out of high quality polypropylene for durable protection, and features elasticized ear bands that stretch for an individualized fit.

Made with non-woven 100% polypropylene fabric, they feature extra stitching along each edge for structure and an aluminum nosepiece for a fitted seal.

Our polypropylene fabric is comprised of 65 GSM (grams per square meter, a weight measure of how many fibers are present in a square meter). 

Non-woven materials do not have gaps in between fibers making them up to 75% more effective at filtering air-born contaminates than traditional woven fabrics.

Body: 100% polypropylene fabric

Thread: 100% Antimicrobial MicroBan Thread

Nosepiece: 100% aluminum

Ear loops: 90% polyester, 10% spandex

4.2 Our N170:

N170GSM Respirator Mask comprised with 3ply non-woven 100% polypropylene fabric, features Guardian brand industrial thread, treated with Microban® Antimicrobial Product Protection stitching.

At the top and bottom are encased steel wires to mold the mask to the wearer's face.

Foam lines the inside perimeter for a complete seal against the face and comfortable fit.

The style of the mask allows for maximum coverage while minimizing bulk. For the over the ear style masks, a velcro strap is in included to join the ear-loops behind the head and further adjust the seal and fit of the mask.

4.3 Our N235:

Our N235GSM Respirator like mask combines 65gsm and 170gsm 3ply non-woven 100% polypropylene fabrics, features Guardian brand industrial thread, treated with Microban® Antimicrobial Product Protection stitching.

At the top and bottom are encased steel wires to mold the mask to the wearer's face. Foam lines the inside perimeter for a complete seal against the face and comfortable fit.

The style of the mask allows for maximum coverage while minimizing bulk. For the over the ear style masks, a velcro strap is in included to join the ear-loops behind the head and further adjust the seal and fit of the mask.

 

5. Shipping Options

5.1 Q: I know you ship via FedEx, but I have a P.O. Box. How can I still receive my order?

A: Great Question! Twice a week we send out our P.O. Box Orders. Tuesdays & Thursdays.

5.2 Q: If I order today, when will it be shipped? 

A: Any order before 3 p.m. CST should be expected to shipout that same day!

5.3 Q: If I order on a Saturday, When will our order ship? 

A: Monday!

5.4 Q: I placed an order awhile ago, I still haven't received it, is this company a scam?

A: We are so sorry that your order may have been lost in transit, was awaiting a question, or something crazy occurred. Please send us an email at support@germlessproducts.com or call us at 314-413-3552!

 

6. General Questions

6.1 Q: Where are your masks made?

A: ALL of our products are manufactured at our facility at 8630 Delmar Blvd St.Louis, MO 63124 in the UNITED STATES OF AMERICA! 

6.2 Q: Do your masks stop fogging from occurring on glasses?

A: Yes Indeed! 

6.3 Q: I ordered the wrong size, What can I do? 

A: Let us know, Let's have you donate it, and let's give you a discount towards your next one!

6.4 Q: We want to place a bulk order and would like to receive a discount and speak to someone about this. How can we go about doing so?

A: Give us a call! (314) 413-3552.

6.5 Q: I have emailed, chatted, and yet still there hasn't been a response. What do I have to do to get your attention?

A: We are very sorry that the world has been keeping us apart and that we have not been able to be in contact. We must fix this immediately. Please email our President of Germless Products directly. sam@germlessproducts.com or call us at (314) 413-3552. If we do not answer, please leave a message and we will call you RIGHT back.